Elliot Austin, Yorkshire Music Library Assistant

Elliot and Sophie 2

How did you first get into the information and library profession? I got into the profession via an apprenticeship. After my apprenticeship finished I was offered a permanent role with the library.

What qualifications did you take? I took a Customer Service Apprenticeship.

What is your current job title? Music Library Assistant, Yorkshire Music Library

What does your job involve? General operations i.e. Responding to borrower enquiries, processing orders and returns.

Can you describe a ‘typical’ day? A typical day includes: Check emails, respond to enquiries, assist customers on the phone, send out orders, greeting customers for collections, returning items, general housekeeping.

What skills do you think are most important for today’s information and library professional?  Good customer service skills, good background knowledge, desire to be helpful – good people skills.

What advice would you give to anyone considering a career in Information Management? Do a bit of research into the different types of libraries that are out there. Some may appeal to you and suit your skill set more than others.

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